Customer information  in the scope of  the COVID-19 pandemic

What your Bruker Microbiology & Diagnostics Team can do for you during the COVID-19 crisis

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Thank you

At Bruker, we have been closely following the recent events on the COVID-19 pandemic. We read and learn every day on how healthcare providers are doing all they can to support patients, understand the epidemiology and spread of the virus.

We are very grateful for those extraordinary efforts.

We realize that in this current critical environment, it is crucial your Bruker product is well functioning and supported.

Digital meetings

We’re pleased to provide a solution for virtual face-to-face meetings with your Bruker Microbiology & Diagnostics team. We are all here to listen, support and address your needs.

Your Bruker Microbiology & Diagnostics team can organize a digital meeting with you, be it to give you support in using the Bruker products, or to discuss additional products to improve your functionality. Read more

On-site service of your Bruker Microbiology & Diagnostics systems

Bruker strives to continue service operations as much as possible under the respective framework set by local authorities.

As many regions and countries recently implemented travel restrictions, that only allow emergency travel, we are forced to reduce our service operations to urgent maintenance and repair visits for

  • equipment that is used in clinical labs or related to the clinical treatment of patients
  • equipment at risk to cause harm to people or any other significant damage, if not maintained in short term.

 

Bruker commits to pay special attention to your and our employees’ health and safety. Therefore, we aim on servicing your Bruker system under increased safety conditions. Prior to every service visit we kindly ask you to confirm this by signing a letter. Download the letter.

SARS-CoV-2 diagnostics

  • Rapid and specific detection of two independent SARS-CoV-2 targets by the new FluoroType® SARS-CoV-2 plus IVD-CE real-time PCR kit, in less than two hours. – Read more
  • In need for recombinant SARS-CoV-2 antigens for developing COVID-19 in vitro diagnostics? – Read more

Save precious time

  • When every minute counts for your critical ICU patients, by using the Sepsityper® solution* for direct pathogen identification from positive blood culture bottles within 15-20 minutes. Read more

  • For your lab staff, by replacing steel MALDI targets by disposable ones:

Supply of Bruker Microbiology & Diagnostics CARE consumables

We continue production and shipping of the CARE consumables necessary to run your MALDI Biotyper® / IR Biotyper® / AST / molecular diagnostics applications. We do not anticipate interruptions in the short term, but nevertheless we kindly encourage you to fill your stock, as a careful precaution taking into account the currently unpredictable situation with COVID-19. Read more

Take care and stay healthy!

Your Bruker Microbiology & Diagnostics Team

* For IVD-CE product: Please contact your local representative for availability in your country. Not for sale in the USA. FDA clearance for Bruker´s MBT Sepsityper® Kit US IVD is pending.

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