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Maintenance Service Agreements

Bruker LabScape maintenance agreements offer solutions to fit and match individual customer requirements to ensure the highest standards of reliability and productivity.

NMR

Bruker Magnetic Resonance

  Factory warranty Complete Warranty Connect Essential Complete
1 Remote Desktop Support (1st Hour per case)
2 PC/Software/Firmware Update   
3 Remote Monitoring (*)
4 Priority Response  
5 Remote Desktop Support (2 Hours per case)    
6 Planned Maintenance and Operational Qualification    
7 Planned Maintenance Wear and Tear Parts    
8 Enhanced Priority Response    
9 Remote Desktop Support (unlimited calls)      
10 Labor, Travel and Parts (unlimited)    
11 Loaner Equipment  (where applicable)      
12 Premium Priority on-site response    
13 Option Consumable Parts (Subscription Plan)    
14 Option Training – Application support (Optional)    
15 Option Compliance for Regulated Market    
Additional service for systems with Superconducting Magnets
16 Quench Recovery
17 Cryogenics for Planned Maintenance          
18 Lifetime guarantee on magnet      

Mass Spectrometry

Service Contract Portfolio

MALDI Biotyper systems

MALDI Biotyper MSA portfolio No Contract Essential Complete Complete 48 Complete 24 Complete  Warranty Extension*
1 Telephone Support during standard office hours
2 Remote Desktop Support 1h per case
3 Augmented Reality – Virtual Engineer 1h per case
4 Compass SW Upgrades (library not included) -
5 Priority Hotline Response -
6 Planned Maintenance work & parts (PM) - 1 PM / Year 1 PM / Year 1 PM / Year 1 PM / Year -
7 Unlimited Repair Visits incl spare parts -  Discount
8 Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) - Discount
9 Consumables & Compass Library Upgrades - currently no fixed discount offered for MBT consumables
10 Operational Qualification / Performance Validation (OQ/PV)  - - - -
11 Loaner Equipment - - - - ✓** -
12 Priority On-Site Response - - - <48h <24h -
13 Operation Training or Applications Training - Discount Premium Discount Premium Discount Premium Discount Discount

*)   Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase

**)  Not available at all Bruker Locations

Service Contract Portfolio

timsTOF flex systems

 timsTOF flex MSA portfolio No Contract Contract Essential Access Complete  Complete 48 Factory  Warranty  Extension* Complete  Warranty Extension*
1 Telephone Support during standard office hours
2 Remote Desktop Support 1h per case
3 Augmented Reality – Virtual Engineer 1h per case
4 Compass & Data Analysis SW Upgrades -
5 Priority Hotline Response -
6 Planned Maintenance work & parts (PM) - - 1 PM / Year 1 PM / Year 1 PM / Year 1 PM / Year - -
7 Unlimited Repair Visits incl spare parts - Discount Discount  
8 Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) - Discount Discount Discount included (max 1 Laser p.a.) included (max 1 Laser p.a.) Discount included (max 1 Laser p.a.)
9 Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) - - - - -
10 Consumables / Postprocessing SW licenses & Upgrades - Discount Discount Discount Premium Discount Premium Discount Discount Premium Discount
11 Operational Qualification / Performance Validation (OQ/PV)  - - - - - - -
12 Loaner Equipment - - - - - - - -
13 Priority On-Site Response <48h - -  -  - - -  -
14 Operation Training or Applications Training - Discount Discount Discount Premium Discount Premium Discount Discount Discount
15 (Additional) Replacement Laser - DPSS Laser / MALDI-2 Laser - Discount Discount Discount Premium Discount Premium Discount Discount Discount

Service Contract „LabScape Complete 24“ not available for LSc systems

*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase

Service Contract Portfolio

timsTOF pro / classic

 timsTOF Pro / classic MSA portfolio No Contract Contract Essential Access Complete  Complete 48 Factory  Warranty  Extension* Complete  Warranty Extension*
1 Telephone Support during standard office hours
2 Remote Desktop Support 1h per case
3 Augmented Reality – Virtual Engineer 1h per case
4 Compass & Data Analysis SW Upgrades -
5 Priority Hotline Response -
6 Planned Maintenance work & parts (PM) - - 1 PM / Year 1 PM / Year 1 PM / Year 1 PM / Year - -
7 Unlimited Repair Visits incl spare parts - Discount Discount
8 Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) - Discount Discount Discount Discount
9 Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) - - - - -
10 Consumables / Postprocessing SW licenses & Upgrades - Discount Discount Discount Premium Discount Premium Discount Discount Premium Discount
11 Operational Qualification / Performance Validation (OQ/PV)  - - - - - - -
12 Loaner Equipment - - - - - - - -
13 Priority On-Site Response <48h - -  -  - - -  -
14 Operation Training or Applications Training - Discount Discount Discount Premium Discount Premium Discount Discount Discount

Service Contract „LabScape Complete 24“ not available for LSc systems

*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase

Service Contract Portfolio

maXis, impact, compact

 maXis, impact, compact MSA portfolio No Contract Contract Essential Access Complete  Complete 48 Factory  Warranty  Extension* Complete  Warranty Extension*
1 Telephone Support during standard office hours
2 Remote Desktop Support 1h per case
3 Augmented Reality – Virtual Engineer 1h per case
4 Compass & Data Analysis SW Upgrades -
5 Priority Hotline Response -
6 Planned Maintenance work & parts (PM) - - 1 PM / Year 1 PM / Year 1 PM / Year 1 PM / Year - -
7 Unlimited Repair Visits incl spare parts - Discount Discount
8 Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) - Discount Discount Discount Discount
9 Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) - - - - -
10 Consumables / Postprocessing SW licenses & Upgrades - Discount Discount Discount Premium Discount Premium Discount Discount Premium Discount
11 Operational Qualification / Performance Validation (OQ/PV)  - - - - - - -
12 Loaner Equipment - - - - - - - -
13 Priority On-Site Response <48h - -  -  - - -  -
14 Operation Training or Applications Training - Discount Discount Discount Premium Discount Premium Discount Discount Discount

Service Contract „LabScape Complete 24“ not available for LSc systems

*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase

Service Contract Portfolio

rapifleX

 maXis, impact, compact MSA portfolio No Contract Contract Essential Access Complete  Complete 48 Factory  Warranty  Extension* Complete  Warranty Extension*
1 Telephone Support during standard office hours
2 Remote Desktop Support 1h per case
3 Augmented Reality – Virtual Engineer 1h per case
4 Compass & Data Analysis SW Upgrades -
5 Priority Hotline Response -
6 Planned Maintenance work & parts (PM) - - 1 PM / Year 1 PM / Year 1 PM / Year 1 PM / Year - -
7 Unlimited Repair Visits incl spare parts - Discount Discount
8 Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) - Discount Discount Discount Discount
9 Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) - - - - -
10 Consumables / Postprocessing SW licenses & Upgrades - Discount Discount Discount Premium Discount Premium Discount Discount Premium Discount
11 Operational Qualification / Performance Validation (OQ/PV)  - - - - - - -
12 Loaner Equipment - - - - - - - -
13 Priority On-Site Response <48h - -  -  - - -  -
14 Operation Training or Applications Training - Discount Discount Discount Premium Discount Premium Discount Discount Discount
15 (Additional) Replacement Laser  - Discount Discount Discount Premium Discount Premium Discount Discount Discount

Service Contract „LabScape Complete 24“ not available for LSc systems

*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase

Service Contract Portfolio

Autoflex, Ultraflex, Microflex LRF systems

Autoflex, ultraflex, microflex MSA portfolio No Contract Contract Essential Access Complete  Complete 48 Factory  Warranty  Extension* Complete  Warranty Extension*
1 Telephone Support during standard office hours
2 Remote Desktop Support 1h per case
3 Augmented Reality – Virtual Engineer 1h per case
4 Compass & Data Analysis SW Upgrades -
5 Priority Hotline Response -
6 Planned Maintenance work & parts (PM) - - 1 PM / Year 1 PM / Year 1 PM / Year 1 PM / Year - -
7 Unlimited Repair Visits incl spare parts - Discount Discount
8 Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) - Discount Discount Discount Discount
9 Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) - - - - -
10 Consumables / Postprocessing SW licenses & Upgrades - Discount Discount Discount Premium Discount Premium Discount Discount Premium Discount
11 Operational Qualification / Performance Validation (OQ/PV)  - - - - - - -
12 Loaner Equipment - - - - - - - -
13 Priority On-Site Response <48h - -  -  - - -  -
14 Operation Training or Applications Training - Discount Discount Discount Premium Discount Premium Discount Discount Discount

Service Contract „LabScape Complete 24“ not available for LSc systems

*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase

Service Contract Portfolio

GC/LC TQ systems

 GC/LC TQ systems MSA portfolio No Contract Essential Access Complete  Factory  Warranty  Extension* Complete  Warranty Extension*
1 Telephone Support during standard office hours
2 Remote Desktop Support 1h per case
3 Augmented Reality – Virtual Engineer 1h per case
4 Compass & Data Analysis SW Upgrades -
5 Priority Hotline Response -
6 Planned Maintenance work & parts (PM) - 1 PM / Year 1 PM / Year 1 PM / Year - -
7 Unlimited Repair Visits incl spare parts - Discount
8 Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) - Discount Discount Discount
9 Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) - - - -
10 Consumables / Postprocessing SW licenses & Upgrades - Discount Discount Premium Discount Discount Premium Discount
11 Operational Qualification / Performance Validation (OQ/PV)  - - - - - -
12 Loaner Equipment - - - - - -
13 Priority On-Site Response <48h -  -  - - -  -
14 Operation Training or Applications Training - Discount Discount Premium Discount Discount Discount

Service Contract „LabScape Complete 24“ not available for LSc systems

*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase

Service Contract Portfolio

ESI Ion trap systems

 ESI Ion trap MSA portfolio No Contract Essential Access Complete  Complete 48 Factory  Warranty  Extension* Complete  Warranty Extension*
1 Telephone Support during standard office hours
2 Remote Desktop Support 1h per case
3 Augmented Reality – Virtual Engineer 1h per case
4 Compass & Data Analysis SW Upgrades -
5 Priority Hotline Response -
6 Planned Maintenance work & parts (PM) - 1 PM / Year 1 PM / Year 1 PM / Year 1 PM / Year - -
7 Unlimited Repair Visits incl spare parts - Discount
8 Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) - Discount Discount 15% discount
9 Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) - - - -
10 Consumables / Postprocessing SW licenses & Upgrades - Discount Discount Premium Discount Premium Discount Discount Premium Discount
11 Operational Qualification / Performance Validation (OQ/PV)  - - - - - -
12 Loaner Equipment - - - - - - -
13 Priority On-Site Response <48h -  -  - - -  -
14 Operation Training or Applications Training - Discount Discount Premium Discount Premium Discount Discount Discount

Service Contract „LabScape Complete 24“ not available for LSc systems

*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase

Service Contract Portfolio

SPR systems

 SPR MSA portfolio No Contract Essential Complete  Complete 48 Complete  Warranty Extension*
1 Telephone Support during standard office hours
2 Remote Desktop Support 1h per case
3 Augmented Reality – Virtual Engineer 1h per case
4 Compass & Data Analysis SW Upgrades -
5 Priority Hotline Response -
6 Planned Maintenance work & parts (PM) - 1 PM / Year 1 PM / Year 1 PM / Year -
7 Unlimited Repair Visits incl spare parts - Discount
8 Wear & Tear Parts (Laser, Detector, Vacuum Pumps etc) - Discount
9 Voucher for 1 Postprocessing SW Upgrade p.a. (SCiLS, Metaboscape, Biopharma Compass, TASQ) - -
10 Consumables / Postprocessing SW licenses & Upgrades - Discount Premium Discount Premium Discount Premium Discount
11 Operational Qualification / Performance Validation (OQ/PV)  - - - -
12 Loaner Equipment - - - - -
13 Priority On-Site Response <48h -  - -  -
14 Operation Training or Applications Training - Discount Premium Discount Premium Discount Discount

Service Contract „LabScape Complete 24“ not available for LSc systems

*) Warranty extensions require Essential contract in addition; Warranty Extensions can only be ordered up to 3 month after system purchase

Preclinical Imaging

Bruker Preclinical Imaging

  Factory warranty Complete Warranty Connect Essential Complete
1 Remote Desktop Support (1st Hour per case)
2 PC/Software/Firmware Update   
3 Remote Monitoring (*)
4 Priority Response  
5 Remote Desktop Support (2 Hours per case)    
6 Planned Maintenance and Operational Qualification    
7 Planned Maintenance Wear and Tear Parts    
8 Enhanced Priority Response    
9 Remote Desktop Support (unlimited calls)      
10 Labor, Travel and Parts (unlimited)    
11 Loaner Equipment  (where applicable)      
12 Premium Priority on-site response    
13 Option Consumable Parts (Subscription Plan)    
14 Option Training – Application support (Optional)    
15 Option Compliance for Regulated Market    
Additional service for systems with Superconducting Magnets
16 Quench Recovery
17 Cryogenics for Planned Maintenance          
18 Lifetime guarantee on magnet      

X-Ray Diffraction

X-Ray Diffractors

Floor Standing Systems Connect Essential Access Access+ Complete
1 Free Telephone Support for simple cases*
2 Remote Desktop Support 1 hour per case 1 hour per case
3 PC/Software Update
4 Priority Response
5 Remote Desktop Support (unlimited)
6 Merged Reality (virtual support)
7 Planned Maintenance (recommended by Bruker) -
8 Planned Maintenance Parts -
9 Verify Radiation Safeties -
10 Parts (excluding X-Ray Source, Detector) - -10%
11 Labor and Travel - One on-site call - - - -
12 Labor and Travel - Unlimited on-site calls - - -
13 Detector (replacement on normal usage) - -10% -10%
14 Anodes, X-Ray Source (replacement on normal usage) - -10% -10% -10%
15 Loaner Equipment (where applicable) - - -
Option Additional Planned Maintenance calls
Option Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP) -
Option Training - Maintenance or Applications -10% -10%
Option OQ/Validation -10% -10%
Option 24/7/365 Response    

*24/48 Option only available for eligible systems.

Benchtop Systems Connect Essential Access Access+ Complete
1 Free Telephone Support for simple cases*
2 Remote Desktop Support 1 hour per case 1 hour per case
3 PC/Software Update
4 Priority Response
5 Remote Desktop Support (unlimited)
6 Merged Reality (virtual support)
7 Planned Maintenance (recommended by Bruker) -
8 Planned Maintenance Parts -
9 Verify Radiation Safeties -
10 Depot/Factory Repair - -10%
11 Parts (excluding X-Ray Source) - -10%
12 Labor and Travel - One on-site call - - - -
13 Labor and Travel - Unlimited on-site calls - - - -
14 Tubes, Anodes, Laser (replacement on normal usage) - - -10% -10%
15 Consumable Parts - - - -
Option Additional Planned Maintenance calls - -
Option Training - Maintenance or Applications -10% -10% -
Option OQ/Validation -10% -10% -

*24/48 Option only available for eligible systems.

XRM Connect Essential Access Access+ Complete
1 Free Telephone Support for simple cases*
2 Remote Desktop Support 1 hour per case 1 hour per case
3 PC/Software Update
4 Priority Response
5 Remote Desktop Support (unlimited)
6 Merged Reality (virtual support)
7 Planned Maintenance (recommended by Bruker) -
8 Planned Maintenance Parts -
9 Verify Radiation Safeties -
10 Parts (excluding X-Ray Source, Detector) - -10%
11 Labor and Travel - -10%
12 Detector & Source (replacement on normal usage) - -10% -10%
13 Detector replacement at 5 years - - - -
14 Loaner Equipment (where applicable) - - -
Option Additional Planned Maintenance calls
Option Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP) -
Option Training - Maintenance or Applications -10% -10%
Option OQ/Validation -10% -10%

Elemental Analyzers

Elemental Analyzers

Proposal No Contract Extended Warranty Connect Essential Access Complete
1 Telephone Support during standard office hours for simple questions
2 Remote Technical Support ( Desktop or Augmented Reality – Virtual Engineer)* 30min per case 30min per case Up to 2 hours per case, 2 calls/year Up to 4 hours per case, 2 calls/year Up to 4 hours Unlimited
3 Software Update
4 Priority Response -
5 Verify Radiation Safeties (when applicable) - - - During PM During PM During PM
6 LMS On-Line Learning Content - - -
7 Parts - 10% discount 20% discount Included Included
8 Performance Test and Certification - - - - 1x per year 1x per year
9 Accessories or hardware upgrade - - 5% discount 10% discount 10% discount 10% discount
10 Consumable Parts - - 5% discount 5% discount 5% discount 5% discount
11 Training - user training or applications training discount - - 10% discount 20% discount 30% discount 40% discount
12 Accidental damage - - - - One-time 50% discount One-time covered
Option Loaner Equipment (depending on availability) - - Special agreement

AFMs

AFMs

  No Coverage Connect Essential Access Complete 
Support
1 Telephone support during regular business hours
2 Remote desktop support
3 Priority technical assistance (phone/e-mail) -
4 Advanced merged reality support -
Repairs
5 Prioritized service -
6 Factory parts repair, including labor - 5% discount 10% discount Included Included
7 Access to advanced replacement parts -
8 Advance replacement parts/assemblies included - - 10% discount Included Included
9 On-site repair visit (including travel expenses)* - - - - Included
10 One-time no-fault coverage (Transducer, Scanner, Sensor) - - - 25% discount Included
Maintenance
11 Bruker recommended annual maintenance visit - -
12 Annual software updates -
13 AFM probes discount** - 5% discount 10% discount 15% discount 20% discount
14 Consumables discount - 5% discount 5% discount 10% discount 10% discount
Training
15 Schduled on-line training videos & webinars basic content -
16 On-line training videos & webinars premium content login -
17 Remote user support and application review -
18 Training at Bruker facility - 5% discount 5% discount One Seat Two Seats
19 Training/Service visit discount - 5% discount 10% discount 15% discount 25% discount

* Requirement for onsite visit determined by Bruker technical support engineer

** For a list of eligible probes click here.

 

Stylus/Optical Profilers

Stylus/Optical Profilers

  No Coverage Connect Essential Access Complete 
Support
1 Telephone support during regular business hours
2 Priority technical assistance (phone/e-mail)
3 Remote desktop support
4 Advanced merged reality support -
Repairs
5 Prioritized service -
6 Factory parts repair, including labor - 5% discount 10% discount Included Included
7 Access to advanced replacement parts -
8 Advance replacement parts/assemblies included - - 10% discount Included Included
9 On-site repair visit (including travel expenses)* - - - - Included
10 One-time no-fault coverage (Transducer, Scanner, Sensor) - - - 25% discount Included
Maintenance
11 Bruker recommended annual maintenance visit - -
12 Annual software updates -
13 Consumables discount - 5% discount 5% discount 10% discount 10% discount
Training
14 Schduled on-line training videos & webinars basic content -
15 On-line training videos & webinars premium content login -
16 Remote user support and application review -
17 Training at Bruker facility - 5% discount 5% discount One Seat Two Seats
18 Training/Service visit discount - 5% discount 10% discount 15% discount 25% discount

* Requirement for onsite visit determined by Bruker technical support engineer

 

Mechanical/Nanomechanical Testers

Mechanical/Nanomechanical Testers

  No Coverage Connect Essential Access Complete 
Support
1 Telephone support during regular business hours
2 Priority technical assistance (phone/e-mail)
3 Remote desktop support
4 Advanced merged reality support -
Repairs
5 Prioritized service -
6 Factory parts repair, including labor - 5% discount 10% discount Included Included
7 Access to advanced replacement parts -
8 Advance replacement parts/assemblies included - - 10% discount Included Included
9 On-site repair visit (including travel expenses)* - - - - Included
10 One-time no-fault coverage (Transducer, Scanner, Sensor) - - - 25% discount Included
Maintenance
11 Bruker recommended annual maintenance visit - -
12 Annual software updates -
13 Consumables discount - 5% discount 5% discount 10% discount 10% discount
Training
14 Schduled on-line training videos & webinars basic content -
15 On-line training videos & webinars premium content login -
16 Remote user support and application review -
17 Training at Bruker facility - 5% discount 5% discount One Seat Two Seats
18 Training/Service visit discount - 5% discount 10% discount 15% discount 25% discount

* Requirement for onsite visit determined by Bruker technical support engineer

 

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