Bruker Corporation and any of its subsidiaries (referred to as “we”, “us” or “our” or “Bruker”) respect your right to privacy. This Privacy Notice explains who we are, how we collect, share and use personal information about you and how you can exercise your privacy rights.
If you have any questions or concerns about our use of your personal information, please contact us using the contact details provided at the end of this Privacy Notice. For more information about Bruker, refer to the "About Us" section of our website.
Read this Privacy Notice carefully to ensure you don’t miss any information that may be relevant to you.
Scope of this Privacy Notice
This Privacy Notice is relevant to:
i. Any user of, or visitor to, Bruker’s websites, platforms, applications and other online services or products under our control (“Online Services”).
ii. Individuals who share their business contact information and other personal information with Bruker in the framework of a potential or ongoing business relationship, during webinars, trainings or events including tradeshows or conferences, or for other business purposes, including customer services and product or laboratory services, such as current or prospective customers and their representatives; and
iii. Any members of the public who interact with Bruker and individuals with whom we do business, including, but not limited to, staff of regulatory authorities and suppliers and visitors to our sites and offices.
This Privacy Notice is not applicable to any applicant, employee, contractor, or other individual working on Bruker sites. If you are part of the Bruker staff, please refer to the Staff Privacy Notice on the Bruker intranet. Applicants may refer to the privacy notice on the Bruker job portal.
In certain cases, the collection and use of personal information may be described in a separate privacy notice.
Who is responsible for the collection and use of your personal data?
The Bruker company responsible for the collection and use of your personal data (the so called “Data Controller”), and that determines what data to collect, how to use it, for how long to store it, and with whom to share it, depends on your relationship with us. For example:
For any other individuals interacting with Bruker, the Data Controller is the legal entity that manages your relationship to Bruker. This information can be found in the agreement you or your company have entered into with Bruker or can be obtained from your contact person at Bruker.
The list of Bruker legal entities and their contact details can be found here.
What personal information does Bruker collect and why?
The personal information that we collect about you broadly falls into the following categories:
a. Information that you provide voluntarily
b. Information that we collect automatically
Some of this information may be collected using cookies and similar tracking technology, as explained further in our Cookie Notice page.
c. Information collected from third parties
We may collect information about you from third parties usually to complete the information we need to create or maintain our relationship with you.
In general, we will use the personal information we collect from you only for the purposes described in this Privacy Notice or for purposes that we explain to you at the time we collect your personal information. However, we may also use your personal information for other purposes that are not incompatible with the purposes we have disclosed to you (such as scientific or historical research purposes or statistical purposes) if and where this is permitted by applicable data protection laws.
As a general principle, your granting of any consent and your provision of any personal information to Bruker is entirely voluntary; there are generally no detrimental effects on you if you choose not to consent or to provide your personal information. However, there are circumstances in which we cannot take action without certain personal data, for example because this personal data is required to process your orders or requests, manage the contractual relationship Bruker maintains with you or the company you work for, or provide you with access to a specific online content or newsletter. In these cases, it will unfortunately not be possible for us to provide you with what you request without the relevant personal data.
Why we process your personal information
Whether you are a customer, a user of our online services (including our websites), a supplier of products and services to us, an attendee or speaker at a conference, event, or roadshow organized or attended by Bruker, or you collaborate in a scientific research or project with Bruker, we will process your personal information to (as applicable):
i. Create an account on our online services for you or the company or organization you work for, and maintain and update such account;
ii. Enable you to access or interact with our online resources, including webinars
iii. Verify your identity, where required by law;
iv. Negotiate and enter into agreements (such as sales and service agreements or research collaborations) with the company or organization you work for, and fulfill your orders for products and services, and perform any obligation arising from our relationship with the company you work for, or as required by law;
v. update orders and transactions;
vi. Contact you about products and services you may be interested in, or provide you with updates and support on products and services;
vii. Provide the company or organization for which you work with our product and services;
viii. Comply with any legal obligations that apply to us;
ix. Verify financial transactions and undertake compliance screening checks.
In accordance with the applicable local laws, and based on your consent where required, we may also:
i. Contact you to send you marketing e-mails or newsletters, marketing material via regular e-mail, or call you over the phone, to understand whether you are interested in our products and services. In these cases, you will have the opportunity to opt out from being contacted by Bruker at any time;
ii. Collect personal information about you (e.g., your position, specialty, and publications) from publicly available sources such as company, university, publications websites, and combine it with personal information we have collected about you, to enhance the customer profile in support of our sales and marketing activities.
We may disclose your personal information to the following categories of recipients:
Cookies and similar tracking technology
How does Bruker keep my personal information secure?
We use appropriate technical and organizational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Specific measures we use include regular malware scanning. Your personal information is contained behind secure networks and is only accessible by a limited number of people who have special access rights to such systems and are required to keep the information confidential. We require the same level of diligence from any third party involved in the processing of your personal information in accordance with applicable law.
International data transfers
Since Bruker is operating within a global network of partners, your personal information may be transferred to and processed in countries other than the country in which you reside, including the USA and the EU. Transfers of personal data outside of your country of origin are made according to the applicable data protection laws, based on your consent where required, or with the implementation of appropriate safeguards such as, but not limited to, a decision taken by the competent data protection authority declaring that the level of data protection of the country of destination is adequate, the EU Standard Contractual Clauses or similar contracts where legally permitted.
If you’d like to know more about how Bruker ensures compliance when transferring your personal information internationally, please contact us at the contact details provided below.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your data protection rights
Please note that in many circumstances we cannot effectively do business with you without processing some personal information about you (e.g. your contact information).
You can use our online services without consenting to cookies (unless strictly necessary); the consequence is that some features may be less tailored to you.
You have the right to opt out of receiving marketing communications at any time. Please use the unsubscribe functionality on such communications.
You can submit a request to Bruker with respect to your personal information by completing this form. More information about specific rights for individuals located in the EU/EEA or California resident is described below.
We will make reasonable efforts to respond promptly to your requests in accordance with applicable laws. When you contact us, we may require you to provide information to authenticate your identity to assist you with your request. If you are unable to provide this information, we may be unable to process your request.
Where we receive your personal information from our customers and process your personal information on their behalf when fulfilling our contractual duties, we may do so in the capacity of a processor. We do not have control over our customers’ privacy and security practices and processes. If your personal information has been submitted to us by a Bruker customer and you wish to exercise any of the above-mentioned rights, please contact the relevant customer directly, or provide us with the name of the customer so that we can appropriately refer your request to them.
Privacy Statement EU/EEA and Switzerland
If you are located in the EU/EEA or Switzerland the following additional privacy notice applies.
Legal Basis for processing your personal data
In accordance with applicable laws, we in most cases rely on the following legal bases to process your personal data, as appropriate:
The specific legal bases on which we rely for each of the purposes which we process your personal information for are set forth below:
|Purposes||Legal Basis (as applicable)|
Sale of our Product and Services
Create an account on our online services for you or the organization for which you work.
Enable you to use online platform to access resources that we may offer from time to time.
Enter into and fulfill a contract with you or the organization you work for.
Send you information (via e-mail or other channels) about changes to our products and services, and to send notices and other disclosures as required by law.
Fulfill your or your organization’s orders for products and services.
Perform our contractual obligations to you or the organization you work for under any applicable contract.
Maintain and update your account, orders and transactions.
Fulfill our contractual obligations to you or the company/organization you work for.
Contract Performance based on applicable contract.
Legitimate Interests to provide services.
Authenticate your identity, where necessary or required by law.
Fulfillment of your requests
Provide requested services, information and product support.
Respond appropriately to your inquiries.Request feedback
If your request or inquiry relates to a service you have ordered, registered for or otherwise contracted for, Contract Performance based on our Terms of Service or other applicable contract.
If we are legally obligated to respond to your request or inquiry, Legal Obligation.
In all other cases, Legitimate Interest as part of our commitment to provide you with good customer service.
Comply with any legal obligations that apply to us.
Verify financial transactions and undertake compliance screening checks, including against sanctioned parties lists.
Legal Obligations per applicable laws.Legitimate Interests in protecting customers and Bruker.
Marketing and communication
Customize your experience on the Online Services.
Contact you to determine whether you would like to initiate a business relationship with us or to send you marketing e-mails.
Collect personal information about you (e.g. your position, specialty and publications) from publicly available resources such as company, university, and publications websites, and combine it with personal information we have collected about you, to enhance our profile of you in support of our sales and marketing activities.
Invite you to participate in questionnaires and surveys to understand if you are satisfied with the products and services offered to you or the organization you work for, and to improve our products and services.
Consent as legally required.
Establish and Maintain communication with you
Invite you to participate to videoconference meetings using online tools, such as Webex or Microsoft Teams
Legitimate Interest to ensure consistency and high performance when using online tools across Bruker.
Process recordings of your calls with our customer services representatives to ensure we deliver high-quality service, assist in the training and development of Bruker representatives, and generally improve our customer service to you.
Health and Safety
Process CCTV recordings to ensure security on our campuses, as allowed by the applicable local laws
In the case of an epidemic or pandemic, collect information on your presence in high risk areas or screen your temperature before entering the buildings, in accordance with the applicable local laws.
Consent.Legitimate interest to maintain the health and safety of our employees on site
Your Data Subject Rights
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
CCPA Privacy Statement
If you are a California resident, California law provides you with the following rights with respect to your personal information:
When you exercise these rights and submit a request to us, we will verify your identity by asking you for your email address, telephone number, information about your company’s contract or your direct relationship with Bruker. We also may use a third-party verification provider to verify your identity.
Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.
For the 12-month period prior to the date of this Privacy Notice, Bruker has not sold any personal information, nor does it have any plans to do so in the future.
Please note: If you are a customer of one of our customers, you should contact them first concerning your California Privacy rights.
Updates to this Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
You can see when this Privacy Notice was last updated by checking the "last updated" date displayed at the top of this Privacy Notice.
How to contact us
If you have any questions or concerns about our use of your personal information, please contact us using the following details:
40 Manning Road
Billerica, Massachusetts 01821
United States of America
Bruker's Chief Privacy Officer can be reached at